Below is a chart of the ticket departments, a description of each department and if you need to be paid to open a ticket in a certain department.
Being paid means you bought xats from the buy page, NOT that you have xats or powers.
|General||General inquiries or if you are unsure what category a ticket blongs in.||Yes|
|Account Block||Deleted account, deleted xatspace, hold longer than 7 days, experiencing error 25 or 55.||No|
|Account Hold||Account is held for less than 7 days.||No|
|Chat Block||Chat has been blocked from promotion or has been delisted.||No|
|Domain Unblock||Request domain to be unblocked from linkvalidator or under your chat box.||Yes|
|Email Change||Request an email change for an account.||Yes|
|Location Update||Request a change of your primary/home location.||Yes|
|Lost Access||Forgot email, forgot email password or lost access to your email.||No|
|Lost Auth||Lost access to your authenticator application or unable to generate codes to login.||No|
|Payment Problems||Problems with paying for xats or did not receive your xats after a purchase. Note: you must be verified.||Yes|
|Reporting Phishing Site||Report a phishing website.||No|
|Report Scam||Report a scam or attempted scam.||No|
|Short Names||Request a shortname transfer or for a shortname to be put back on sale.||Yes|