Below is a chart of the ticket departments, a description of each department and if you need to be paid to open a ticket in a certain department.

Being paid means you bought xats from the buy page, NOT that you have xats or powers.

GeneralGeneral inquiries or if you are unsure what category a ticket blongs in.Yes
Account BlockDeleted account, deleted xatspace, hold longer than 7 days, experiencing error 25 or 55.No
Account HoldAccount is held for less than 7 days.No
Chat BlockChat has been blocked from promotion or has been delisted.No
Domain UnblockRequest domain to be unblocked from linkvalidator or under your chat box.Yes
Email ChangeRequest an email change for an account.Yes
Location UpdateRequest a change of your primary/home location.
Lost AccessForgot email, forgot email password or lost access to your email.No
Lost AuthLost access to your authenticator application or unable to generate codes to login.No
Payment ProblemsProblems with paying for xats or did not receive your xats after a purchase. Note: you must be verified.Yes
Reporting Phishing SiteReport a phishing website.No
Report ScamReport a scam or attempted scam. No
Short NamesRequest a shortname transfer or for a shortname to be put back on sale.Yes