Accusing Users

Based off recent events, I’ve decided to make a blog post to clarify our policy on handling accusations in the chat.

  1. We are a help chat, meaning that our mission is to help users with their xat related questions and concerns. For that reason, the chat is meant to be a clean environment, not a toxic place where people accuse each other.
  2. Accusing users in main chat will result in a kick or ban (depending on the moderator’s discretion). It does not matter whether what you are saying is true, we will consider this type of behavior as drama and harassment and you will be punished accordingly.
  3. Staff members, under no circumstances should you participate in such activities. You are expected to help ensure that the rules are followed and users are helped.

If you would like to report anything, feel free to contact me at [email protected] or message me in the xat forum.

Chat Reset

Recently, I discovered that a number of staff members are not currently active in the chat. For that reason, I have decided to reset the chat and make ranks temporary for an unspecified amount of time. This is to allow me to make the right arrangements based on each staff member’s activity and merits.

Hopefully, this will encourage our staff members to become more active in the chat. Or in the worst scenario, it will help us identify staff members with highly low activity and allow others to be promoted.

Staff Activity

It was brought to my attention that some staff members have not been in the chat for a considerable amount of time. After a long discussion with hours, we have decided to clean up the staff list and demote inactive members and moderators to guest.

If you are confident that you were demoted by mistake, or if you believe that you can improve your activity, click here and message me.

Twitter

Assistance will begin posting on its Twitter account.

The Twitter account will be used to:

  • announce major chat updates;
  • announce general xat updates and new features;
  • notify users of any connectivity issues;
  • other miscellaneous information.

Follow us at: https://twitter.com/xat_Assistance 

Chat Reset

The chat has been reset, and I will now be running it as a sole manager.

We have had some minor staff changes so far. More changes are coming and will be announced soon.

If you have any suggestions, questions or concerns, click here and message me.

Clarification on the Use of Translate

Members and moderators have been overwhelming me with very similar questions regarding our new policy on the use of the translate application, so I have decided to make a blog post.

The policy says: “Moderators are encouraged to use the translate application to identify inappropriate behavior in other languages.”

Question: I have no subscriber days. Am I required to subscribe in order to keep my rank?

Answer: No. We would never make such restriction!

Question: I do not like the application icon. It ruins my on-chat appearance!

Answer: To get rid of the old-fashioned translate icon, open the application and sign out and in.

Welcome!

Welcome to our new blog! Here you will find our latest updates, such as new staff and rules.

© 2019 xat Assistance

Theme by Anders NorénUp ↑